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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Dubois

August 27, 2025

5  out of  5
rating by Robert Dubois
"Mike Kovacevich is a nice guy—easy to talk to and always seems willing to help. I’ve had only good experiences 👍🏻"
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Daniel O'Reilly

August 22, 2025

1  out of  5
rating by Daniel O'Reilly
"Rates are higher than their competition. My rate has gone up twice in 9 months “just because”. No claims have been made either. They do not try to retain customer either. Time to switch companies!"
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Christopher Allen

August 12, 2025

1  out of  5
rating by Christopher Allen
"Will not stop cold mailing me junk trying to get my business. if I wanted to change, I would call you. Leave me alone. Despite their reply they keep sending spam mail."
We responded:
"Christopher, we apologize for the inconvenience and we have removed you from our contact list. If you need anything in the future, please feel free to reach out. "
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Alan

August 8, 2025

5  out of  5
rating by Alan
"Great service! Jerry even treated us to when he had a Ricobenes food truck come to his office."
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Angela Kamely

August 6, 2025

4  out of  5
rating by Angela Kamely
"The office staff has been efficient. I get answers to any questions I’ve had. I’ve never had to make a claim but I’d expect that to go smoothly. Rates seem competitive."
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Christina Lopez

August 5, 2025

5  out of  5
rating by Christina Lopez
"Transparent, professional, and helpful!"
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Nicki Hansen

July 21, 2025

5  out of  5
rating by Nicki Hansen
"Very happy with the insurance services Jerry Lucente with State Farm provides. They are always there when you need them. Great coverage and not too expensive."
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Michael Albig

July 20, 2025

5  out of  5
rating by Michael Albig
"Good response and service from State Farm. Very pleased."
We responded:
"Thank you for your kind words, Michael! We are delighted to hear that you had a positive experience with our team."
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Joe Cunningham

July 8, 2025

5  out of  5
rating by Joe Cunningham
"Jerry and his team (specifically Michael) were incredibly professional and very prompt with their service. Their headache free approach to providing quick, effective quotes made it very easily to make the switch from my previous insurer. I was recommended to give Jerry and his team a shot from a coworker, and will gladly recommend them to anyone else needing insurance coverage. Great service."
We responded:
"Thank you for your kind words, Joe! We are delighted to hear that you had a positive experience with our team."
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Md M Hossain

June 16, 2025

1  out of  5
rating by Md M Hossain
"I had a horrible experience with this agent. Initially he quoted reasonable home and auto insurance, He does it to lure clients, then every 6 months he keeps jacking up the prices with some excuses even when no claim was done. After 2/3 years i had another insurance company quoted me half of what he was asking. When I wanted to close account with him i had specifically asked him the last date to close without any more payment, i had closed the account accordingly based on his answer 20th of the month. Now they sent me another bill. I had insurance from another company from 14th of the month. Even after providing evidence that i already had insurance from another company at their own request, they refused to own up to their own mistake and rectify the bill. Simply Horrible. I wish I could give a negative star."
We responded:
"An email composed by and sent by you stated cancel on the 20th. Maybe you can share that email. Rates are not determined by our office, but thank you for the misleading information and review."
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Adam Booe

May 10, 2025

5  out of  5
rating by Adam Booe
"Jerry and the team are very professional and do an excellent job in a timely manner."
We responded:
"Thank you for your kind words, Adam! We are delighted to hear that you had a positive experience with our team."
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German Ramirez

May 1, 2025

5  out of  5
rating by German Ramirez
"I’m very satisfied with the customer service of State Farm, they’re really friendly and they help me with all the questions I have :]"
We responded:
"Thank you for your kind words, German! We are delighted to hear that you had a positive experience with our team."
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Janusz

March 19, 2025

5  out of  5
rating by Janusz
"Jerry is fantastic! We were recently rear ended by a car while stopped at a light in Lemont. Since it wasn't our fault, Jerry went the extra mile and helped us put in a claim against the other driver. He even recommended and worked with the body shop to get our car fixed with genuine parts since it was barely a year old and only 8K on the odometer. It didn't cost us a penny. I highly recommend Jerry for someone looking for a good agent that will fight for you when the unfortunate does actually occur."
We responded:
"Thank you, Janusz, for sharing your experience! We're glad Jerry could assist you after the incident. Ensuring our clients feel supported is our priority, and we're pleased your claim and car repairs went smoothly. Your recommendation means a lot to us. Safe travels, and thanks again for your kind words!"
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Debbie Dembeck

July 23, 2024

5  out of  5
rating by Debbie Dembeck
"Working with Jerry was easy. He was very informative and made me feel comfortable with my decision."
We responded:
"Thank you, Debbie! We're thrilled to hear that Jerry made the process easy and informative for you. Your comfort and confidence in your decision are our top priorities. We appreciate your feedback and look forward to serving you in the future!"
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Tom Boynton

April 24, 2024

5  out of  5
rating by Tom Boynton
"Great service and very competitive rates on auto and home insurance. I highly recommend Jerry's office!"
We responded:
"Thank you for the positive feedback, Tom! We strive to provide excellent service and competitive rates for our clients. We appreciate your recommendation and look forward to continuing to meet your insurance needs."
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Nolan Logsdon

January 11, 2024

5  out of  5
rating by Nolan Logsdon
"Jerry was super helpful about getting us the insurance we needed. Also being first time home owners he was very helpful and explaining what everything was and Communicated very well. Every email text and phone call was answered within one day."
We responded:
"Nolan, we appreciate the trust that you have put into our agency for your insurance needs. Thank you for the kind review!"
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M B

January 5, 2024

5  out of  5
rating by M B
"Great pain free policy change. They took care of everything with one call and a few emails. Changed over same day saving thousands."
We responded:
"We are so glad to hear that we were able to save you so much money. Thank you for the review. "
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Oscar Armendariz

January 5, 2024

5  out of  5
rating by Oscar Armendariz
"Over the years my experience working with Jerry Lucent, Erika And Joe and the team At State Farm have been a pleasure. I would highly recommend them."
We responded:
"We appreciate the loyalty that you have put into our agency for your insurance needs!"
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Michelle Gennaro

January 2, 2024

5  out of  5
rating by Michelle Gennaro
"Very friendly and great service, highly recommend!!"
We responded:
"Thank you for the review."
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Patricia Arnold

December 27, 2023

5  out of  5
rating by Patricia Arnold
"They have been get to work with. Very professional and knowledgeable"
We responded:
"Thank you for the review!"
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Steve Boss

December 22, 2023

5  out of  5
rating by Steve Boss
"Great team to work with!"
We responded:
"Thank you!"
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Ryan Crawford

December 1, 2023

5  out of  5
rating by Ryan Crawford
"Was a hassle free experience with Jerry getting my auto and homeowners insurance set up. He was able to walk me thru the process and answer all my questions."
We responded:
"Thank you for choosing our agency for your auto and homeowners insurance. We are thankful for you!"
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Frank Telakowicz

November 29, 2023

5  out of  5
rating by Frank Telakowicz
"Very friendly, responsive and thorough. Would recommend to anyone looking for insurance."
We responded:
"Thank you for the review, Frank!"
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Nicole LaRocco

November 22, 2023

5  out of  5
rating by Nicole LaRocco
"I am so pleased with the service I received. I had the pleasure of working with Joe, and he is clearly passionate about helping people. The best part is he explained everything to me in a way I understood, and I have no background in insurance. I feel much more knowledgeable on what my coverage means for my family. The rates they gave me were so affordable too! If you go to this office you can be guaranteed that they will be able to answer any and all questions or find them out for you. Ten out of ten recommend!"
We responded:
"Thank you so much for trusting Joe with your insurance needs. We are glad to hear that you received a more reasonable rate as well. "
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Georgie O'Neil

November 9, 2023

5  out of  5
rating by Georgie O'Neil
"Jerry was fast and helpful!!! Thank u for ur assistance!!!"
We responded:
"Thank you so much or taking the time to leave us a review!"